Love the ring, but I ordered a half size too small. No response from Customer Support despite several attempts for me to exchange).
Hi there John,
There seems to be a disconnect between us... We have replied to all your communications. I am wondering if some of our responses have been going to your spam folder... this does happen to us quite often. I have sent another private reply with the information on how to return/exchange your ring for a correct size. I also let you know that we are happy to send a ring sizer to help facilitate the process.
blessings to you!!
Yes, items can be engraved, 8 characters or less for a small $5 fee. Make a note at checkout and we will invoice you the difference and update your order. Or go to https://silverembracejewelry.com/products/engraving-upgrade
Add the engraving to your cart with a note at checkout for the engraving. Please note: engraved items cannot be returned.
Can I get a size not listed?
Our sizes range from size 4-10 (US). All rings can be made in these sizes. Other designs may have size limits. If your size is not listed as a choice please contact us or leave a note a checkout with your size preference. Email; firstname.lastname@example.org or email@example.com
Can I have a different color stone?
All our items are handcrafted, so we can change orders to suit your fancy. If you would rather a different simulated or even a natural stone, we can usually accommodate these requests. Of course, there is a price difference for natural stones, and they are not always available, but we do try. Please note that any customized item is not eligible for return.
I want this in 14k gold, is that an option?
Yes, we can make any item in 10k or 14k gold. Choose from white gold or rose gold - even yellow gold can be done.
All of the above requests can be made in a note at checkout, and we will invoice you for any price differences. You can also email me for more information; firstname.lastname@example.org or email@example.com
Shipping & Tracking information
What is the Shipping time frame?
All our items are handcrafted to order so please allow 12 to 16 business days (approximately 2.5 to 3 weeks) for the planning, production, polishing, packaging, and processing of your order. Three days after your order is placed your jewelry will begin the casting process. For this reason, we do not like to cancel orders after three (3) days time. Once an item is finished, your jewelry will be packed with great care to be shipped to you.
Do you send Tracking?
Yes! We ship all items with tracking information, and we send the tracking information automatically to you. If you are in a hurry, you can upgrade shipping at checkout. Add insurance at checkout for extra protection of your items. Please remember we cannot control the postal service; shipping times may vary.
Refunds & Exchanges
We accept returns in most cases. Please see our refund and exchange policy page for details.