Very nice 👍 Great to wear to Christmas parties, matching a red Christmas outfit
I ordered the oval red one and got the square one. It took forever to get as well.
I am sorry about this mistake Angela. We greatly value feedback and will do anything to make it right. Thank you for letting us know about this. We sent an email just now seeking how we can make it right, and will follow-up. We will make sure and send you the correct ring and provide a return label for the incorrect item. Thank you again for letting us know.
UPDATE: I see that the correct item was sent to you. We would love to talk and see how we can help with this situation. Perhaps the photos are unclear? You were expecting something else? Please let me know how I can help you.
I never received this ring. Please contact me and let me know if you will replace this item. I kept waiting for the ring to show up but it never did and then I noticed that you said it had been delivered which was not the case. HELP
Hi Patricia - Your ring was sent on 10/20 and the tracking information has been sent to your verizon account. Please note that our jewelry is created AFTER it is ordered and this process takes about 15-20 business days. Your second ring will be sent as soon as it is ready. Please contact us directly if you have any concerns - we are happy to help. There is a chat feature on the website that we can respond quickly to you! :)
UPDATE: I have that your ring was delivered on 10/23 @ 2:40pm and placed in your mailbox. Please let us know if this isn't the case. We are more than happy to help you!
Yes, items can be engraved, 8 characters or less for a small $5 fee. Make a note at checkout and we will invoice you the difference and update your order. Or go to https://silverembracejewelry.com/products/engraving-upgrade
Add the engraving to your cart with a note at checkout for the engraving. Please note: engraved items cannot be returned.
Can I get a size not listed?
Our sizes range from size 4-10 (US). All rings can be made in these sizes. Other designs may have size limits. If your size is not listed as a choice please contact us or leave a note a checkout with your size preference. Email; firstname.lastname@example.org or email@example.com
Can I have a different color stone?
All of our items are handcrafted, so we can change orders to suit your fancy. If you would rather a different simulated or even a natural stone, we can usually accommodate these requests. Of course, there is a price difference for natural stones, and they are not always available, but we do try. Please note that any customized item is not eligible for return.
I want this in 14k gold, is that an option?
Yes, we can make any item in 10k or 14k gold. Choose from white gold or rose gold - even yellow gold can be done.
All of the above requests can be made in a note at checkout, and we will invoice you for any price differences. You can also email me for more information; firstname.lastname@example.org or email@example.com
Shipping & Tracking information
What is the Shipping time frame?
All our items are handcrafted to order so please allow 12 to 16 business days (approximately 2.5 to 3 weeks) for the planning, production, polishing, packaging, and processing of your order. Three days after your order is placed your jewelry will begin the casting process. For this reason, we do not like to cancel orders after three (3) days time. Once an item is finished, your jewelry will be packed with great care to be shipped to you.
Do you send Tracking?
Yes! We ship all items with tracking information, and we send the tracking information automatically to you. If you are in a hurry, you can upgrade shipping at checkout. Add insurance at checkout for extra protection of your items. Please remember we cannot control the postal service; shipping times may vary.
Refunds & Exchanges
We accept returns in most cases. Please see our refund and exchange policy page for details.